Security Officer
Benchmark's company culture is central to our management philosophy.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.
Anticipates potential problems and reacts to disturbances and prohibited conduct.
Responds to emergency situations as needed.
Must hold or be able to obtain a Guard Card as a condition of employment.
Job Description:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete awareness of:
scheduled group activities and house count.
hotel facilities and services.
hours of operation.
facility layout.
fire and emergency plans.
departmental rules of conduct.
Review department log records and be familiar with pertinent information relevant to the daily shift.
Review the hotel status and follow up actions with the previous shift officer.
Issue radios, beepers, keys to designated hotel personnel.
Maintain accurate records and ensure the safekeeping of such.
Check employee I.
D.
's, and conduct/ monitor temperature and safety checks such as ensuring all entering the building are wearing masks, as appropriate.
Inspect employee packages, purses, bags, etc.
as employees enter or leave the property.
Provide escorts for employees as required or authorized.
Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented.
Handle deliveries received during non-business hours.
Work with outside agencies (i.
e.
, police).
Coordinate emergency situations.
Contact the Director of Safety and Security immediately for emergency situations.
Monitor surveillance cameras.
Investigate duress alarms.
Patrol the property with specified equipment, checking all designated points and document all actions taken.
Resolve safety hazard situations.
Ensure all guest room doors are secured; assist guests with room access.
Investigate suspicious persons on hotel property.
Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.
M.
S.
/medical personnel as required.
Assist employees in reporting work related injuries to insurance and coordinate initial medical care visit as appropriate.
Abide by OSHA guidelines and support safety and training initiatives regarding safe work practices, safe use of chemicals and safe driving on property.
Comply with state regulations and hotel guidelines for handling intoxicated guests.
Coordinate towing of vehicles.
Report to scenes of vehicles accidents/thefts and document specified information.
Assist in moving/removing guest room possessions, inventory and security of such and E key rooms.
Document, organize and store all lost and found items given to Safety and Security; document guest inquiries for lost items and coordinate return of lost items to guests.
Comply with guest requests for storing and safekeeping of their valuables.
Maintain confidentiality of all Safety and Security and hotel reports/documents; release information only to authorized individuals.
Answer the departmental telephone.
Communicate by radio/beeper with designated hotel personnel.
Prepare work orders for maintenance repairs and submit to Property Operations.
Legibly complete designated reports such as for incidents and accidents.
Document all pertinent information in the log book daily.
Complete all paperwork and closing duties before leaving.
Review hotel status and any follow-up actions with on-coming Security Officer.
Other duties as assigned.
Must be able to work a flexible schedule to include days, nights, weekends and holidays.
Serve our guests.
Serve the other Turtle Bay Resort team members who serve our guests.
Salary:
$10.
77 - $16.
03.
Estimated Salary: $20 to $28 per hour based on qualifications.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.
Anticipates potential problems and reacts to disturbances and prohibited conduct.
Responds to emergency situations as needed.
Must hold or be able to obtain a Guard Card as a condition of employment.
Job Description:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete awareness of:
scheduled group activities and house count.
hotel facilities and services.
hours of operation.
facility layout.
fire and emergency plans.
departmental rules of conduct.
Review department log records and be familiar with pertinent information relevant to the daily shift.
Review the hotel status and follow up actions with the previous shift officer.
Issue radios, beepers, keys to designated hotel personnel.
Maintain accurate records and ensure the safekeeping of such.
Check employee I.
D.
's, and conduct/ monitor temperature and safety checks such as ensuring all entering the building are wearing masks, as appropriate.
Inspect employee packages, purses, bags, etc.
as employees enter or leave the property.
Provide escorts for employees as required or authorized.
Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented.
Handle deliveries received during non-business hours.
Work with outside agencies (i.
e.
, police).
Coordinate emergency situations.
Contact the Director of Safety and Security immediately for emergency situations.
Monitor surveillance cameras.
Investigate duress alarms.
Patrol the property with specified equipment, checking all designated points and document all actions taken.
Resolve safety hazard situations.
Ensure all guest room doors are secured; assist guests with room access.
Investigate suspicious persons on hotel property.
Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.
M.
S.
/medical personnel as required.
Assist employees in reporting work related injuries to insurance and coordinate initial medical care visit as appropriate.
Abide by OSHA guidelines and support safety and training initiatives regarding safe work practices, safe use of chemicals and safe driving on property.
Comply with state regulations and hotel guidelines for handling intoxicated guests.
Coordinate towing of vehicles.
Report to scenes of vehicles accidents/thefts and document specified information.
Assist in moving/removing guest room possessions, inventory and security of such and E key rooms.
Document, organize and store all lost and found items given to Safety and Security; document guest inquiries for lost items and coordinate return of lost items to guests.
Comply with guest requests for storing and safekeeping of their valuables.
Maintain confidentiality of all Safety and Security and hotel reports/documents; release information only to authorized individuals.
Answer the departmental telephone.
Communicate by radio/beeper with designated hotel personnel.
Prepare work orders for maintenance repairs and submit to Property Operations.
Legibly complete designated reports such as for incidents and accidents.
Document all pertinent information in the log book daily.
Complete all paperwork and closing duties before leaving.
Review hotel status and any follow-up actions with on-coming Security Officer.
Other duties as assigned.
Must be able to work a flexible schedule to include days, nights, weekends and holidays.
Serve our guests.
Serve the other Turtle Bay Resort team members who serve our guests.
Salary:
$10.
77 - $16.
03.
Estimated Salary: $20 to $28 per hour based on qualifications.
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