Director of Experiences
3.
9 Kahuku, HI Kahuku, HI Full-time Full-time $85,000 - $95,000 a year $85,000 - $95,000 a year 2 hours ago 2 hours ago 2 hours ago About Us:
At Pyramid Global Hospitality, people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Location Description:
Deeply rooted in the land, the history, and the layered richness of O?ahu, at Turtle Bay you'll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it.
Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.
Overview:
DIVISION/DEPARTMENT:
Rooms REPORTS TO (TITLE):
Director of Rooms SUPERVISES:
Guidepost and Concierge BASIC FUNCTION:
oversee the operations of Turtle Bay's activities/experiences program with a focus on ensuring we maximize guest engagement with the many experience offerings on Oahu's North Shore.
Responsible for all hiring and training of employees to provide a first class, service-oriented activity experience.
Essential Functions:
Experience Center Operations - lead the daily operations of staffing, booking, information distribution to guests is functioning at its highest possible level (both in efficiency and guest experience).
This includes the development of systems and tools (and ongoing updates) that will support the internal and external communications, while ensuring all traditional concierge services are maintained at their highest possible level.
Vendor and Internal Activity Manager Relations - Work directly with each manager (or owner representatives of TBR onsite vendors) to develop and maintain systems for guest bookings and engagement with activities.
This will include ongoing negotiations and tracking of all onsite vendor commissions booking commissions.
Off Property Vendor Relations and Commissions - Working with the support of the Concierge Supervisor, review and oversee the variety of offerings TBR offers to our guests.
This includes a critical analysis of what offers we make (to ensure they are on-brand and up to TBR standards) as well as setting our commission and fee structures with each vendor.
Interactive Screen Updates - responsible for ensuring all content on screens is updated and current to reflect the programs and offerings available at the Experience Center Staffing and Scheduling - responsible to ensure both back of house and front of house staff requirements are hired, trained and scheduled to fulfill the operational requirements of the division.
Manage Resort Rituals and assigned special programming - create, plan and budget key resort programming to enhance guest experiences (i.
e.
Rainy day Plan, Seasonal kids programming etc.
) Oversee regular schedule Activity/Vendor meetings - lead the agenda and interaction to support and support increasing the number or people participating in guided activities.
Training - working with the Lead Guide, ensure a training program is established and regular schedule guides meetings are run effectively and achieve the goal of creating a team of the most highly skilled and knowledgeable guides of any beach resort in the world.
Back of House Direction - for coming events, activity planning and all pre-arrival information that is communicated through pre-arrival communication tools (i.
.
e Guest Folio, Pre-Arrival Calls etc).
Budget/Forecast:
Responsible for creating and managing the annual budget for the division, including weekly and monthly reporting on results.
This includes an ongoing analysis of performance of all activities by identifying opportunities for revenue enhancement and/or an increase in capture rate.
Special Projects:
Participate in a variety of special projects as requested, including explorations of system or process improvements, and joint projects with other resort operating teams.
Anticipate guests' needs, respond promptly and acknowledge all guests.
Resolve guest complaints, ensuring guest satisfaction Maintains world class service levels in Experience Center departments by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed Coordinates and directs through clear and consistent communication; the activities of Experience Center employees Responds to special requests of resort guests, as well as complaints and inquiries in a calm, prompt, courteous manner Ensures regular audits and analysis that standard operating procedures are up-to-date and accurately executed between all interrelated departments across the resort Works collaboratively with all pertinent departments and third party vendors to ensure that accommodations are in proper order at all times Responsible for ordering, payroll, scheduling and other miscellaneous administrative responsibilities Reviews and establishes, together with the Director of Rooms and Assistant Director of Activities; strategic upsells and packaging programs Complete time and attendance records on a daily/weekly basis WORK ENVIRONMENT:
Job involves working under variable temperature conditions, extreme heat or cold and noise levels.
Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards Endure various physical movements throughout the work areas Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds
Qualifications:
QUALIFICATIONS - EDUCATION, KNOWLEDGE, TRAINING & WORK
Experience:
Minimum four years managerial experience in luxury hotel/resort or related hospitality areas Advanced understanding of luxury traveler services and expectations are required Bachelor's degree and two years related experience and/or training, or an equivalent combination of education and experience Display the ability to effectively work both independently and collaboratively; to meet established goals, deadlines, and service levels PERFORMANCE REQUIREMENTS - SKILLS AND ABILITIES:
Ability to manage time and energies in an efficient, effective and organized manner.
Demonstrate attention to detail Ability to work independently and in a team setting Excellent relationship-building skills, with the ability to understand Resort needs and collaborate with internal and external players to create solutions and to meet client needs Strong motivational, organizational, written and oral communication and presentation skills Developed analytical, problem solving and conflict resolution skills Excellent verbal and written skills are necessary to perform administrative and clerical duties using proper rules of grammar, spelling and punctuation Computer literacy:
Proficient in Microsoft Office, Excel, comfortable navigating internet and social media PHYSICAL ABILITIES:
Endure various physical movements throughout the work areas Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds.
Respond to hotel emergencies immediately in a calm and effective manner consistent with hotel emergency procedure policy Note:
This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.
Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort.
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.
EOE/M/F/D/V Compensation Range:
The compensation for this position is $85,000.
00/Yr.
- $95,000.
00/Yr.
based on qualifications and experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Kahuku, HI Kahuku, HI Full-time Full-time $85,000 - $95,000 a year $85,000 - $95,000 a year 2 hours ago 2 hours ago 2 hours ago About Us:
At Pyramid Global Hospitality, people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Location Description:
Deeply rooted in the land, the history, and the layered richness of O?ahu, at Turtle Bay you'll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it.
Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.
Overview:
DIVISION/DEPARTMENT:
Rooms REPORTS TO (TITLE):
Director of Rooms SUPERVISES:
Guidepost and Concierge BASIC FUNCTION:
oversee the operations of Turtle Bay's activities/experiences program with a focus on ensuring we maximize guest engagement with the many experience offerings on Oahu's North Shore.
Responsible for all hiring and training of employees to provide a first class, service-oriented activity experience.
Essential Functions:
Experience Center Operations - lead the daily operations of staffing, booking, information distribution to guests is functioning at its highest possible level (both in efficiency and guest experience).
This includes the development of systems and tools (and ongoing updates) that will support the internal and external communications, while ensuring all traditional concierge services are maintained at their highest possible level.
Vendor and Internal Activity Manager Relations - Work directly with each manager (or owner representatives of TBR onsite vendors) to develop and maintain systems for guest bookings and engagement with activities.
This will include ongoing negotiations and tracking of all onsite vendor commissions booking commissions.
Off Property Vendor Relations and Commissions - Working with the support of the Concierge Supervisor, review and oversee the variety of offerings TBR offers to our guests.
This includes a critical analysis of what offers we make (to ensure they are on-brand and up to TBR standards) as well as setting our commission and fee structures with each vendor.
Interactive Screen Updates - responsible for ensuring all content on screens is updated and current to reflect the programs and offerings available at the Experience Center Staffing and Scheduling - responsible to ensure both back of house and front of house staff requirements are hired, trained and scheduled to fulfill the operational requirements of the division.
Manage Resort Rituals and assigned special programming - create, plan and budget key resort programming to enhance guest experiences (i.
e.
Rainy day Plan, Seasonal kids programming etc.
) Oversee regular schedule Activity/Vendor meetings - lead the agenda and interaction to support and support increasing the number or people participating in guided activities.
Training - working with the Lead Guide, ensure a training program is established and regular schedule guides meetings are run effectively and achieve the goal of creating a team of the most highly skilled and knowledgeable guides of any beach resort in the world.
Back of House Direction - for coming events, activity planning and all pre-arrival information that is communicated through pre-arrival communication tools (i.
.
e Guest Folio, Pre-Arrival Calls etc).
Budget/Forecast:
Responsible for creating and managing the annual budget for the division, including weekly and monthly reporting on results.
This includes an ongoing analysis of performance of all activities by identifying opportunities for revenue enhancement and/or an increase in capture rate.
Special Projects:
Participate in a variety of special projects as requested, including explorations of system or process improvements, and joint projects with other resort operating teams.
Anticipate guests' needs, respond promptly and acknowledge all guests.
Resolve guest complaints, ensuring guest satisfaction Maintains world class service levels in Experience Center departments by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed Coordinates and directs through clear and consistent communication; the activities of Experience Center employees Responds to special requests of resort guests, as well as complaints and inquiries in a calm, prompt, courteous manner Ensures regular audits and analysis that standard operating procedures are up-to-date and accurately executed between all interrelated departments across the resort Works collaboratively with all pertinent departments and third party vendors to ensure that accommodations are in proper order at all times Responsible for ordering, payroll, scheduling and other miscellaneous administrative responsibilities Reviews and establishes, together with the Director of Rooms and Assistant Director of Activities; strategic upsells and packaging programs Complete time and attendance records on a daily/weekly basis WORK ENVIRONMENT:
Job involves working under variable temperature conditions, extreme heat or cold and noise levels.
Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards Endure various physical movements throughout the work areas Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds
Qualifications:
QUALIFICATIONS - EDUCATION, KNOWLEDGE, TRAINING & WORK
Experience:
Minimum four years managerial experience in luxury hotel/resort or related hospitality areas Advanced understanding of luxury traveler services and expectations are required Bachelor's degree and two years related experience and/or training, or an equivalent combination of education and experience Display the ability to effectively work both independently and collaboratively; to meet established goals, deadlines, and service levels PERFORMANCE REQUIREMENTS - SKILLS AND ABILITIES:
Ability to manage time and energies in an efficient, effective and organized manner.
Demonstrate attention to detail Ability to work independently and in a team setting Excellent relationship-building skills, with the ability to understand Resort needs and collaborate with internal and external players to create solutions and to meet client needs Strong motivational, organizational, written and oral communication and presentation skills Developed analytical, problem solving and conflict resolution skills Excellent verbal and written skills are necessary to perform administrative and clerical duties using proper rules of grammar, spelling and punctuation Computer literacy:
Proficient in Microsoft Office, Excel, comfortable navigating internet and social media PHYSICAL ABILITIES:
Endure various physical movements throughout the work areas Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds.
Respond to hotel emergencies immediately in a calm and effective manner consistent with hotel emergency procedure policy Note:
This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.
Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort.
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.
EOE/M/F/D/V Compensation Range:
The compensation for this position is $85,000.
00/Yr.
- $95,000.
00/Yr.
based on qualifications and experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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